Frequently Asked Questions

Everything you need to know about shopping with NovaaLab

What are your standard shipping times?

We offer standard shipping across the country, typically taking 3-5 business days. Express options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day window for returns on all unused items in their original packaging. Please contact our support team to initiate a return label.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes.

Are your products covered by a warranty?

Most of our electronic and premium goods come with a 1-year limited manufacturer warranty against defects in materials and workmanship.